Answers to the questions we hear most. If you do not see yours here, call or text 505-916-7927 or email olujan@hsgcustommerch.com.
Ordering and Artwork
Is there a minimum order?
No. Order one item or one hundred. Prices are flat per item.
What file types can I upload?
PNG, JPG, PDF, SVG, AI, EPS, or PSD, up to 20 MB. Vector files (AI, EPS, SVG, or vector PDF) print and engrave best. For PNG or JPG, use a high-resolution file, ideally 300 DPI at the size you want printed. A transparent background works best for apparel.
What if my file is not print-ready?
We review every file. If the resolution or format will not produce a clean result, we will contact you before production to discuss options.
Do I get to confirm before you make my order?
Yes. We confirm print or engraving size and placement with you before production begins. Production starts only after that confirmation.
Can I use any logo or design?
You may submit artwork you own or have permission to use. We do not produce trademarks, logos, characters, or copyrighted works without authorization, including names, logos, seals, and insignia of sports teams, schools, companies, and branches of the U.S. Armed Forces. See our Terms of Service.
I have a large, team, or event order. How do I start?
Use our Custom Order Request. There is no charge to submit a request. We will contact you with a quote and confirm the details.
Production and Shipping
How long does production take?
Apparel and hats: 3 to 5 business days. Laser engraved and fully custom items: 5 to 7 business days. Production time starts after we confirm your artwork, size, and placement. These are estimates, not guarantees.
How do you ship?
We ship to United States addresses only. Shipping is calculated at checkout based on weight and destination, and you can choose UPS Ground or USPS Ground Advantage. USPS delivers to P.O. boxes and APO/FPO addresses; UPS does not. See our Shipping Policy.
Do you offer local pickup or delivery?
Not at this time. All orders ship by UPS or USPS.
Returns and Cancellations
Can I return or exchange an item?
Every item is made to order, so custom products are final sale. If your order has a defect or an error we made, our Quality Promise covers it: we will reprint the affected items or refund their purchase price. Report the problem within 7 calendar days after delivery with your order number and photos. See our Return and Refund Policy.
Can I cancel my order?
Yes, for a full refund, until production begins. Once production begins, the order cannot be cancelled.
Products and Care
What is DTF printing?
DTF (direct-to-film) printing transfers a full-color design onto the garment with heat and pressure. It handles detailed, multi-color artwork and holds up well when you follow the care instructions.
Laser engraving or sublimation for drinkware?
Laser engraving permanently etches your design into the item for a clean, one-color look that will not peel or fade. Sublimation prints full color and is best for photos and multi-color designs.
How do I choose a size?
Each apparel product page has a size chart with garment measurements. Sizes are unisex unless noted. Because items are made to order, please check the chart before ordering.
How do I care for my item?
Care instructions are listed on each product page. Following them keeps your print or engraving looking its best and keeps your Quality Promise coverage intact.